Refund & Return Policy
Last Updated: September 10, 2026
Thank you for shopping with WILVOR. We want every customer to enjoy their purchase. This policy explains the conditions and process for returns, refunds, replacements, and cancellations for orders placed through https://wilvor.com.
1. Return Eligibility
Eligible products may be returned within 30 days after delivery.
Please contact support@wilvor.com before returning any item. Return authorization is required before sending products back.
- Products must be unused, unwashed, clean, and undamaged.
- Products should include original packaging, labels, tags, and accessories where applicable.
- Products should not show signs of use, washing, staining, alteration, or damage caused after delivery.
- Valid order information must be provided.
2. Non-Returnable Items
The following items are generally not eligible for voluntary returns:
- Customized, monogrammed, or personalized products.
- Final sale or clearance items identified as non-returnable at the time of purchase.
- Gift cards or digital products.
- Products that have been used, washed, altered, stained, damaged, or modified after delivery.
- Products returned without required packaging, labels, or components where their absence prevents the product from being resold.
- Items returned after the applicable return period.
Where applicable law provides mandatory return or cancellation rights, those rights will continue to apply regardless of the conditions above.
3. Return Process
Step 1: Contact Us
Please contact support@wilvor.com and provide:
- Order number.
- Customer name.
- Product name and details.
- Reason for return.
- Photos or videos if the product is damaged, defective, incomplete, or incorrect.
Step 2: Return Approval
Our team will review your request and provide return instructions if the return is approved. Please do not send products back without receiving return authorization and instructions from us.
Step 3: Return Shipping
Customers are generally responsible for return shipping costs for change-of-mind returns, incorrect size selection, color preference changes, or other returns not caused by a product defect or an error by WILVOR.
If WILVOR confirms that the product is damaged, defective, incomplete, or incorrect, we will provide an appropriate solution in accordance with this policy and applicable law.
Customers should use a reliable shipping method and retain the return tracking information until the return has been completed.
4. Refund Policy
After receiving and inspecting the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Refund processing usually takes 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping fees, customs duties, import taxes, and return shipping costs are generally non-refundable unless required by applicable law or the return results from a confirmed error by WILVOR.
If only part of an order is returned, any approved refund will generally apply only to the returned item or items.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery.
Please provide:
- Order number.
- Product name.
- Description of the issue.
- Photos or videos clearly showing the problem.
- Photos of the shipping packaging where relevant.
- Product labels or size information where relevant.
We may request additional information where reasonably necessary to verify the issue.
Depending on the circumstances, possible solutions may include:
- Replacement product.
- Replacement component where applicable.
- Partial refund.
- Full refund.
- Another appropriate solution agreed with the customer.
6. Product Characteristics
Minor differences in color, texture, shape, size, finish, and appearance may occur due to lighting, photography, screen settings, material characteristics, manufacturing tolerances, or production variations. These differences are normal characteristics of sunglasses, hats, and fashion accessories.
For sunglasses, hats, and fashion accessories, products may be packaged with protective materials during transportation to prevent scratches, deformation, or damage. Temporary packaging marks or minor shape adjustments may occur after unpacking and will generally improve after normal handling.
As a result, hats or accessories may have temporary folds, pressure marks, or minor shape changes when first unpacked. These conditions are generally not considered product defects unless they affect the normal use or functionality of the product.
Sunglasses, hats, and accessories may have minor dimensional variations due to material characteristics, production processes, and manual measurement tolerances.
Customers should review the product details, dimensions, materials, colors, and specifications shown on the applicable product page before ordering. Measurements and product descriptions provided on our website should be used as the primary reference.
7. Size, Color, and Style Selection
Customers are responsible for reviewing product dimensions, size charts, colors, materials, package contents, and other product information before placing an order.
Before purchasing sunglasses, hats, or accessories with size options, please review the available size information, fit details, and product specifications provided on our website.
Returns resulting from an incorrect size, color, or style selected by the customer will generally be treated as change-of-mind returns and may require the customer to pay the applicable return shipping costs.
8. Used or Altered Products
For hygiene, quality-control, and resale reasons, sunglasses, hats, and fashion accessories that have been worn, washed, stained, altered, damaged, or otherwise show signs of use may not be eligible for voluntary return unless the product is confirmed to be defective or applicable law requires otherwise.
Customers should inspect the product, confirm the size, color, material, style, and condition before wearing or using the item.
If you believe a product is defective, incorrect, or damaged, please contact us before wearing, modifying, or altering it whenever reasonably possible.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible and before shipment.
Orders that have already entered processing, packing, customization, or shipment may not be eligible for cancellation.
If an order has already shipped, the applicable return process must be followed after delivery.
To request an order cancellation, please contact support@wilvor.com and provide your order number.
10. Exchanges
If you wish to exchange an eligible product for another size, color, or style, please contact us before returning the original item.
Exchange availability depends on current inventory. Where a direct exchange is unavailable, we may ask you to return the eligible item in accordance with this policy and place a new order.
11. Return Inspection
Returned products may be inspected after they arrive at our designated return location.
During inspection, we may verify:
- Whether the returned product matches the original order.
- Whether the product is unused and unwashed.
- Whether the product is clean and undamaged.
- Whether original labels, packaging, and components are included where applicable.
- Whether the reported defect or damage can be reasonably verified.
If a returned product does not meet the applicable return conditions, we may decline the refund or take another action permitted by applicable law.
12. Lost or Unreceived Returns
WILVOR is not responsible for return shipments that are lost before reaching the designated return location when the return shipping method was arranged independently by the customer.
We recommend retaining your shipping receipt and tracking information until your return and refund have been completed.
13. Contact Us
If you have any questions regarding returns, refunds, replacements, exchanges, or cancellations, please contact us:
Email:
support@wilvor.com
Website:
https://wilvor.com
Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.