Shipping & Delivery Policy

Last Updated: September 10, 2026

When you place an order with WILVOR, we carefully prepare and package your sunglasses, hats, and fashion accessories for delivery. This Shipping & Delivery Policy explains how orders placed through https://wilvor.com are processed, shipped, tracked, and handled when delivery issues occur.

1. Order Processing Time

Orders are normally prepared for shipment within 2-5 business days after payment confirmation.

Processing time is separate from carrier transit time and begins after payment has been successfully confirmed.

Business Days

Business days do not include:

  • Saturdays;
  • Sundays;
  • Public holidays.
Possible Processing Delays

Processing may take longer during:

  • Peak shopping seasons;
  • Promotional periods;
  • High order volumes;
  • Inventory checks;
  • Address verification;
  • Payment or fraud review;
  • Customized or specially prepared orders where applicable;
  • Unexpected operational delays.
Order Verification

Before shipment, we may contact customers to verify:

  • Shipping address;
  • Contact information;
  • Payment information;
  • Order details;
  • Unusual or potentially unauthorized order activity.

Orders may be delayed until any required verification is completed.

Dispatch Schedule

Orders are shipped on regular business days after processing is complete.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

WILVOR ships to available countries and regions shown during checkout.

If a destination cannot be selected during checkout, standard delivery may not currently be available to that location.

Shipping Charges

Shipping costs are calculated and displayed before payment where applicable.

Shipping charges may depend on:

  • Destination country or region;
  • Package weight;
  • Package dimensions;
  • Product quantity;
  • Shipping method;
  • Carrier support;
  • Any available shipping promotion.
Estimated Delivery Time

Estimated delivery times may be displayed during checkout, on the order confirmation page, or in shipping confirmation emails.

International delivery times begin after the order has been dispatched.

Estimated delivery dates are provided for reference and are not guaranteed. Actual delivery times may be affected by:

  • Customs clearance;
  • Carrier delays;
  • Weather conditions;
  • Public holidays;
  • Peak shipping periods;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Events outside our reasonable control.
Tracking Information

When tracking is available, a shipping confirmation email containing tracking information will normally be sent after dispatch.

Tracking information may require several business days to become active after shipment.

Carrier tracking systems are operated by third parties, and tracking scans or updates may occasionally be delayed or incomplete.

Split Shipments

Orders containing multiple sunglasses, hats, or fashion accessories may occasionally be shipped in separate parcels due to:

  • Warehouse availability;
  • Package size or weight;
  • Inventory location;
  • Different product preparation times;
  • Carrier requirements.

If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.

Customers will not be charged additional shipping fees solely because WILVOR divides an order into multiple shipments.

3. Customs, Import Taxes and Duties

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, handling charges, or other local charges depending on the destination country or region.

Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, or local fees imposed by the destination authorities.

WILVOR does not determine or control customs decisions, import requirements, or fees imposed by local authorities.

Customs Clearance

Customs authorities may inspect, delay, or temporarily hold international shipments.

Customers may occasionally be asked by the carrier or local customs authority to provide additional information or complete applicable customs clearance procedures.

Customs processing times are controlled by local authorities and cannot be guaranteed by WILVOR.

4. Address, Delivery & Returned Parcels

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Address Accuracy

Please confirm the following information before submitting an order:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number where applicable;
  • City and state, province, or region;
  • Postal or ZIP code;
  • Country;
  • Telephone number.

WILVOR is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by customers, except where otherwise required by applicable law.

Address Changes

Customers should contact support@wilvor.com as soon as possible if an address change is required.

Address changes are not guaranteed after an order has entered processing, packing, fulfillment, or shipment.

Once a parcel has been transferred to the carrier, changes to the delivery address may be subject to the carrier’s policies and may not be possible.

Unclaimed or Refused Parcels

If a parcel is returned because of refusal, failure to collect, an incorrect or incomplete address, unsuccessful delivery attempts, or unpaid import charges, any refund will be reviewed after the parcel is returned to and received by the designated return location.

Where permitted by law, any approved refund may exclude:

  • Original shipping costs;
  • Return shipping costs;
  • Customs duties or import charges;
  • Carrier handling or redelivery fees.
Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location, mailbox, entrance, reception area, parcel locker, or other safe locations.
  3. Ask household members, neighbors, reception staff, or building management whether they accepted the parcel.
  4. Contact the carrier for additional delivery details.
  5. Contact WILVOR at support@wilvor.com if the parcel still cannot be located.

We may assist with reasonable carrier investigations where appropriate and may request additional information regarding the delivery location or order.

Failed Delivery Attempts

Depending on the carrier and destination, a delivery attempt may require the customer to collect the parcel from a local collection point or arrange redelivery.

Customers are responsible for following carrier instructions and collecting parcels within any applicable collection period.

5. Delivery Issues, Damage & Support

Damaged, Defective, Incomplete, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Order number;
  • Product name;
  • Description of the issue;
  • Photos or videos clearly showing the problem;
  • Photos of the external and internal packaging where relevant;
  • Product labels or size information where relevant.

After reviewing the information provided, we may offer an appropriate solution, which may include:

  • Replacement product;
  • Replacement component where applicable;
  • Partial refund;
  • Full refund;
  • Another appropriate solution agreed with the customer.
Product Packaging and Transportation

Bedding and home textile products such as sunglasses, hats, fashion accessories, and related items may be folded, rolled, compressed, or vacuum-packed during transportation to protect the product and reduce unnecessary packaging volume.

As a result, products may have temporary wrinkles, creases, compression marks, or minor shape changes when first unpacked.

These conditions can usually be resolved by following the product care instructions provided with the item.

Normal folding, compression, or temporary wrinkles resulting from transportation are not generally considered shipping damage or product defects.

Package Condition

Minor marks, dents, compression, or wear to external shipping packaging may occasionally occur during transportation and do not necessarily indicate that the product inside has been damaged.

If you believe the product itself has been damaged, please photograph both the external packaging and the affected product before disposing of the packaging where reasonably possible.

Shipping Delays

If an order cannot be shipped within the stated processing period, WILVOR may:

  • Provide an updated shipping estimate;
  • Contact the customer regarding the delay;
  • Discuss available alternatives;
  • Cancel an unshipped item where applicable;
  • Issue a refund where required or appropriate.
Events Outside Our Reasonable Control

WILVOR is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Natural disasters;
  • Severe weather;
  • Government actions;
  • Customs restrictions or inspections;
  • Carrier interruptions;
  • Transportation delays;
  • Labor disputes;
  • Major support disruptions;
  • Other events beyond our reasonable control.

This provision does not exclude, restrict, or remove any consumer rights that cannot legally be excluded or limited.

6. Order Status and Shipping Communications

We may send transactional communications relating to your order, including:

  • Order confirmation;
  • Payment confirmation;
  • Order verification requests;
  • Shipping confirmation;
  • Tracking information;
  • Delivery updates;
  • Notifications regarding shipping delays or delivery issues.

Customers are responsible for providing a valid email address and contact information when placing an order.

7. Contact Us

For questions regarding shipping, delivery, tracking, customs, or order status, please contact us:

Email:
support@wilvor.com

Website:
https://wilvor.com

Please include your order number in all order-related messages so we can assist you efficiently.

Nothing in this Shipping & Delivery Policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded, restricted, or limited under applicable law.