Product Information Policy

Last Updated: September 10, 2026

This Product Information Policy explains the nature, characteristics, intended use, care requirements, safety considerations, sizing, and product variations of sunglasses, hats, and fashion accessories sold through WILVOR at https://wilvor.com.

By purchasing from WILVOR, you acknowledge that you have reviewed the applicable product description, dimensions, size information, materials, included items, intended use, care instructions, and any other information shown on the applicable product page before placing your order.

1. Nature of Our Products

WILVOR offers sunglasses, hats, and fashion accessories designed to provide comfort, functionality, and decorative options for everyday household use.

Our product range may include:

  • Bed sheets, fitted sheets, and flat sheets;
  • Duvet covers and bedding sets;
  • Pillowcases and pillow covers;
  • Comforters, quilts, and coverlets;
  • Blankets and throws;
  • Mattress protectors and mattress covers;
  • Decorative bedding and bedroom textile accessories.
Size and Bedding Compatibility

Not every bedding product is suitable for every mattress, bed frame, pillow, duvet insert, or household setup. Compatibility may depend on the product type, mattress dimensions, mattress depth, duvet size, pillow size, regional sizing standards, and individual preferences.

Customers should carefully review all product dimensions, size charts, package contents, and compatibility information before purchasing.

Where a product is designed for a specific product size, fit details, and accessory specifications, or particular use, this information will be stated in the product description where applicable.

2. Product Descriptions and Included Items

We make reasonable efforts to ensure that product information is accurate, complete, and easy to understand.

Product pages may include:

  • Product name;
  • Recommended bed or bedding size;
  • Materials and fabric composition;
  • Overall dimensions;
  • Mattress depth or fitting information where applicable;
  • Color and pattern;
  • Included components;
  • Care and washing instructions;
  • Closure or fastening information;
  • Usage and product guidance.
Product Claims and Descriptions

Terms such as “soft”, “comfortable”, “breathable”, “lightweight”, “smooth”, “cozy”, “durable”, “warm”, or similar descriptions refer to the intended design, materials, construction, or general characteristics of the product.

Individual comfort preferences and experiences may vary. Such descriptions should not be interpreted as a guarantee that a particular product will provide the same experience for every customer or remain unchanged under all conditions of use.

Included Components

Customers should refer to the written product description to confirm exactly what is included with their purchase.

Mattresses, bed frames, pillows, duvet inserts, furniture, lamps, decorative objects, rugs, plants, and other items shown in product images are not included unless specifically stated in the product description.

Pillow inserts, duvet inserts, mattress toppers, cushions, decorative accessories, storage bags, or other components are included only when expressly stated in the applicable product description.

3. Product Images, Colors and Measurements

Product Images

We make reasonable efforts to ensure that product images accurately represent the appearance, proportions, features, colors, textures, and general use of our products.

However, product images may be affected by:

  • Lighting conditions;
  • Photography angles;
  • Image editing and compression;
  • Screen and display settings;
  • Fabric characteristics;
  • Production variations;
  • The size and arrangement of beds, mattresses, pillows, or other items used for demonstration.
Colors and Textures

The color, texture, sheen, and overall appearance of the actual product may vary slightly from what appears on your screen.

Possible reasons include:

  • Different screen and device settings;
  • Lighting conditions;
  • Photography conditions;
  • Fabric and fiber characteristics;
  • Dyeing and production batches;
  • Minor finishing differences.

Minor differences in color, texture, stitching, pattern placement, or finish that do not materially affect normal product function are generally considered normal product variations rather than defects.

Measurements and Size Selection

Product dimensions and size information are provided as a practical reference. Measurements may be taken manually and minor variations may occur.

Minor measurement variations may occur due to:

  • Manual measurement;
  • Soft or flexible fabrics;
  • Fabric cutting and sewing;
  • Manufacturing tolerances;
  • Washing or finishing processes;
  • Folding, compression, packaging, and transportation.

Customers should measure their product specifications, sizing details, or accessory information carefully and compare those measurements with the size information shown on the product page before purchasing.

Size names such as Twin, Full, Double, Queen, King, Super King, or similar terms may vary between countries and manufacturers. Customers should rely primarily on the actual measurements stated on the product page rather than size names alone.

4. Packaging, Transportation and Initial Setup

To protect bedding and fashion accessory products during transportation, some products may be folded, rolled, compressed, vacuum-packed, secured with protective packaging, or packed separately from removable components.

Customers may need to unfold, reshape, smooth, air, wash, or arrange the product after unpacking before normal use.

Recommended Setup Steps
  1. Remove the product carefully from its packaging.
  2. Check that all components listed in the product description are present.
  3. Inspect the product for visible shipping damage.
  4. Unfold and allow compressed or folded textiles to return naturally to their normal shape.
  5. Follow any washing or care instructions provided before first use where applicable.
  6. Fit or arrange the product according to its intended use and applicable size.

Please avoid excessive pulling, stretching, cutting, or improper handling that may damage fabrics, seams, elastic edges, buttons, zippers, ties, or other components.

Normal creasing, compression, folding marks, or minor shape changes caused by packaging and transportation are generally not considered product damage where the product returns to its normal appearance after reasonable unpacking, airing, washing, steaming, or normal use.

5. Materials, Construction and Product Variations

Materials

Our sunglasses, hats, and fashion accessory products may be made from materials such as acetate, polycarbonate, metal, fabric, leather, synthetic materials, and other accessory-related materials depending on the product.

Customers should review the material and fabric composition information shown on each product page, particularly where they have specific material preferences or known sensitivities.

Material composition, texture, softness, thickness, stitching, pattern placement, surface finish, and appearance may vary slightly between production batches within normal manufacturing tolerances.

Closures and Removable Components

Some sunglasses, hats, and fashion accessories may include buttons, zippers, ties, snaps, elastic bands, decorative elements, removable covers, inserts, labels, or other components.

Customers should inspect closures, seams, buttons, zippers, ties, and other components periodically and discontinue use if any component becomes damaged, detached, or otherwise unsuitable for safe and normal use.

Small or detached components should be kept away from infants and young children due to potential choking or swallowing hazards.

6. Intended Use

Products should be used only for the purpose described on the applicable product page and in accordance with any supplied care or usage instructions.

Depending on the product, customers should consider:

  • The dimensions of the head size, face shape, style preference, or product specifications;
  • The intended bed or bedding size;
  • The product’s material and fabric characteristics;
  • Whether the product is intended for indoor household use;
  • Any cleaning, storage, and maintenance instructions;
  • Any specific care, storage, or usage instructions stated on the product page or care label.

Bedding and fashion accessory products may naturally experience wear, fading, pilling, shrinkage, stretching, or changes in texture over time depending on material composition, frequency of use, washing methods, drying methods, and general care.

7. Care and Cleaning

Care requirements vary by product, fabric, construction, and material. Customers should always follow the care instructions shown on the product page, packaging, sewn-in label, or other supplied care information.

Recommended Care

Where appropriate for the applicable material:

  • Clean products according to the care instructions provided.
  • Separate light and dark colors where appropriate.
  • Use mild detergent unless otherwise instructed.
  • Close zippers or secure fasteners before washing where recommended.
  • Dry products according to the applicable care instructions.
  • Allow products to dry completely before storage or reuse.
  • Store products in a clean, dry, and protected environment.
Cleaning Methods to Avoid

Unless the applicable product instructions specifically permit them, please avoid:

  • Bleach or harsh chemicals;
  • Strong solvents;
  • Excessively high washing temperatures;
  • Excessive drying temperatures;
  • Improper ironing temperatures;
  • Abrasive cleaning methods;
  • Cleaning methods that may damage fabrics, fibers, dyes, stitching, elastic, fillings, coatings, prints, or decorative elements.

Always review the applicable care label and product-specific instructions before washing, drying, ironing, steaming, bleaching, or dry cleaning any item.

8. Product Safety

WILVOR products are intended for ordinary bedding, fashion and personal accessory use as described on each applicable product page.

Unless specifically stated otherwise, our products should not be treated as:

  • Medical devices;
  • A substitute for professional medical advice or treatment;
  • Products designed to diagnose, treat, cure, or prevent medical conditions;
  • Fireproof or flameproof products;
  • Guaranteed allergen-free products;
  • Suitable for every individual, environment, or specialized use.
General Safety

For safe and appropriate use, customers should:

  • Choose the correct product and size for the intended use;
  • Follow all washing, care, and usage instructions;
  • Keep sunglasses, hats, and fashion accessories away from open flames and other direct sources of ignition;
  • Check zippers, buttons, ties, elastic, seams, and other components periodically;
  • Keep plastic bags and other packaging materials away from babies and children;
  • Discontinue use if a product becomes seriously damaged or develops a condition that may make continued use unsafe;
  • Follow any product-specific warnings and instructions.
Natural Wear and Fabric Changes

Textile products naturally change with use and laundering. Depending on the material and care method, products may gradually experience softness changes, minor shrinkage, stretching, fading, pilling, loose fibers, wrinkles, or other normal signs of wear.

Customers should discontinue use and inspect the product where significant tearing, damaged fasteners, exposed filling, loose components, or other conditions occur that could affect normal or safe use.

Following the recommended care instructions can help maintain the product’s appearance, dimensions, texture, and useful life.

9. Product Availability and Listing Information

All products are subject to availability.

We may update:

  • Product specifications;
  • Materials and fabric composition;
  • Packaging;
  • Minor design details;
  • Patterns or finishing details;
  • Size or color options;
  • Product availability.

We make reasonable efforts to ensure that product prices, images, descriptions, measurements, specifications, materials, and other listing information are accurate.

If an obvious listing, pricing, specification, or availability error occurs, we may correct the information, contact the customer, cancel the affected item, or provide a refund where appropriate and permitted by applicable law.

10. Product Complaints and Contact

For questions about product details, materials, dimensions, sizing, fabric composition, included items, care instructions, or intended use, customers are welcome to contact us before purchasing.

For damaged, defective, incomplete, or incorrect products, please contact:

Email:
support@wilvor.com

Please include:

  • Order number;
  • Product name;
  • Description of the issue;
  • Photos or videos showing the issue;
  • Packaging photos where relevant;
  • Size or measurement information where relevant.

Product complaints will be handled according to our Refund & Return Policy and applicable consumer protection laws.

11. Consumer Rights

Nothing in this Product Information Policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.

Contact Us

If you have any questions about our bedding, home textiles, fashion accessories, product specifications, materials, sizing, or care requirements, please contact us:

Email:
support@wilvor.com

Website:
https://wilvor.com